1. Information We Collect
Personal Information
When you create an account, we collect:
- Full name and email address
- Government-issued identification (for KYC compliance)
- Proof of address documents
- Phone number for two-factor authentication
- Date of birth and country of residence
Transaction Data
We record all trading activity on our platform, including:
- Order details (pair, size, price, timestamp)
- Deposit and withdrawal history
- Wallet addresses used for transfers
- IP addresses associated with transactions
Technical Data
- Device type, operating system, and browser version
- Pages visited and features used
- Session duration and interaction patterns
- Referral source and marketing attribution
2. How We Use Your Information
We use collected data for the following purposes:
- Service Provision: To operate, maintain, and improve our trading platform
- Compliance: To meet anti-money laundering (AML) and know-your-customer (KYC) regulatory requirements
- Fraud Prevention: To detect and prevent unauthorized access, market manipulation, and other prohibited activities
- Communication: To send account notifications, security alerts, and service updates
- Analytics: To analyze usage patterns and optimize platform performance
- Legal Obligations: To respond to lawful requests from regulators and law enforcement
3. Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Service Providers: Third-party vendors who assist with KYC verification, cloud hosting, payment processing, and customer support. These providers are contractually bound to protect your data.
- Regulatory Authorities: When required by applicable law, court order, or regulatory request
- Business Transfers: In connection with a merger, acquisition, or sale of assets. You will be notified before your data is transferred.
4. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
5. Data Security
We implement industry-standard security measures to protect your data:
- 256-bit AES encryption for data at rest
- TLS 1.3 encryption for data in transit
- Multi-signature cold storage for the majority of digital assets
- Regular third-party security audits and penetration testing
- Access controls and employee background checks
- 24/7 automated threat monitoring and intrusion detection
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. After account closure, we retain data for the period required by applicable regulations (typically 5-7 years for financial records). Technical logs are retained for 12 months.
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your data, subject to legal retention requirements
- Portability: Receive your data in a structured, machine-readable format
- Withdrawal of Consent: Withdraw consent at any time where processing is based on consent
- Objection: Object to processing for direct marketing or legitimate interests
To exercise these rights, contact us at [email protected]. We will respond within 30 days.
GDPR (European Economic Area)
If you are located in the EEA, we process your data based on the following lawful bases: performance of a contract (account creation, trading), legal obligation (AML/KYC compliance), legitimate interests (fraud prevention, platform security), and consent (marketing communications). You have the right to lodge a complaint with your local data protection authority.
CCPA (California Residents)
California residents have the right to know what personal information we collect, request deletion, opt out of the sale of personal information (we do not sell personal information), and not be discriminated against for exercising these rights. To make a request, email [email protected].
8. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through Standard Contractual Clauses and adequacy decisions as recognized under applicable data protection laws.
9. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via email and a prominent notice on our platform. Your continued use of the platform after changes take effect constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: